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Property Claims Handler - Wexford

137240

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for Property Claims Handler to join our Property Claims Team.

The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims. Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

Phone based, taking first notification of loss calls
Investigating, validating and settling a wide range of Property Damage Claims
Negotiating fair settlement in line with Company standards
Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
Reviews, resolves and proactively finalises claims within authority limits
Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
Adheres to local regulatory and governance requirements throughout the life of the claim
Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
Getting involved in project or adhoc duties to support management

Your Skills and Experience

As a Property Claims Handler your skills and qualifications will include:

Minimum Qualifications:

Working towards a APA qualification and is pursuing their CIP qualification
Previous experience in a similar role or experience on phones/with the public is preferred

Preferred Qualification & Experience:

Strong customer service skills focused on the delivery of quality customer service
Strong verbal and written communication skills
Be able to prioritise and work to deadlines
Desire to learn and be flexible to business change
Ability to recognise and understand appropriate legislative regulations
Working at all times lawfully and in accordance with pre-defined regulatory compliance
Excellent communication and interpersonal skills, with a particular requirement for high quality telephony skills
Ability to work within a team environment focused on the achievement of both individual and team goals
An innovative approach to work, training and problem solving
Ability to multi-task
An enthusiastic and flexible approach that includes the ability to self-motivate
Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
High level IT and administration skills
Ability to resolve customer problems

Additional Information

Primary work location is Wexford but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.